At parcelLab, we’re reshaping how the world’s leading brands manage the post-purchase experience.

Our post-purchase platform helps companies like John Lewis, Chico's, Yeti, AllSaints, and others transform every touchpoint into moments that drive customer engagement, build loyalty, and create customers for life.

We’re currently looking for driven, curious, and customer-obsessed people to join our journey in the UK.

The Role:

As a Senior Sales Development Representative, you’ll go beyond lead generation. You’ll act as a true pipeline partner - sourcing, qualifying, and strategically nurturing opportunities. You’ll be part of a high-impact team focused on creating pipeline across key industries including Retail, Ecommerce, Consumer Electronics, Beauty, and beyond.

This is a hybrid role that blends outbound execution, inbound qualification, campaign development, and team leadership. You’ll be trusted to think outside the box, lead by example, and bring fresh energy to our prospecting engine.

What you’ll do:

• Promote parcelLab’s solutions through persistent, timely, and personalised outreach across email, phone, social media, and video
• Own your territory’s top-of-funnel motion: sourcing and qualifying high-potential leads
• Conduct in-depth discovery calls and provide actionable insights to ensure strong AE handoffs
• Exceed monthly and quarterly targets for meetings booked and qualified opportunities created
• Research accounts and identify additional contacts through structured and creative outreach
• Nurture leads over time with targeted messaging to ensure parcelLab stays top of mind
• Partner closely with Regional Sales Leads and Account Executives to build pipeline in strategic accounts
• Support new logo acquisition by developing outreach strategies and executing cross-channel campaigns
• Handle inbound leads that fall outside our core ICP - qualify and redirect as needed
• Attend industry and marketing events to represent parcelLab and generate pipeline
• Maintain detailed and accurate activity in Salesforce and other sales tools

What we’re looking for:

• 2+ years in a B2B SaaS SDR or BDR role, with proven success in outbound pipeline creation
• Comfortable reaching out to C-Level executives and navigating complex sales cycles
• You’re fearless on the phone, confident with video and voice notes, and proactive in your outreach
• Strong discovery skills and the ability to connect pain points with parcelLab’s value
• Collaborative mindset - able to work closely with AEs, Marketing, and RevOps
• Experience using Salesforce, Sales Engagement Platforms, LinkedIn Sales Navigator, and other sales tech
• Natural curiosity and strong commercial awareness
• Located in the UK, with a strong preference for London
• Please send a maximum 1 minute video pitch on why you are the SDR we are looking for to "Asher Fingerhut & Kowsar Nouzari" as part of the application process. Individuals who do not do this step with be disqualified. Our emails are Asher@parcellab.com and kowsar.nouzari@parcellab.com

Bonus Points:

• Experience selling to Retail, Ecommerce, Logistics, or MarTech buyers
• Experience working in a high-growth, remote-first SaaS environment
• Strong presentation skills and confidence building tailored sales collateral
• Familiarity with handling and qualifying non-ICP inbound leads

Why join parcelLab:

• You’ll join a passionate and collaborative global sales team with plenty of room to grow
• Competitive salary + commission + benefits
• Exposure to high-growth accounts and verticals
• A culture that values creativity, experimentation, and ownership

Perks & Benefits:

🧠 Plenty of room for your own ideas...space to try, fail and learn!

🛳 Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities

🏝 Equipped with the latest MacBook or PC, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll help cover the costs

🚀 Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning

🧘🏽‍♀️ Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health

🎉 Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites

🌏 Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here!

About parcelLab:

parcelLab’s platform unifies every touchpoint from customer conversion, order tracking, delivery, returns, and engagement into one seamless ecosystem that not only reduces friction but actively drives repeat purchases, transforming post-purchase into a competitive advantage.

It’s all in a day’s work for us:

• Monitor over six million shipments per day
• 175+ countries across the globe use our tracking pages
• 1000+ brands use parcelLab for their post-purchase experience
• Shipping data comes from more than 350+ carriers worldwide, including DHL, FedEx & DPD
• 150+ employees around the globe, driving innovation together

Equal Opportunities:

parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.

Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.

Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.