parcelLab is the leading post-purchase experience solution, rapidly expanding to bring customers and brands closer together worldwide. We are looking for a Technical Business Analyst (Junior-Intermediate) to join our Product Team.

Our Product/Carrier team is at the heart of parcelLab’s growth—with our technology being a key competitive advantage, and you’ll play a pivotal role in shaping the experience of world-leading brands.

parcelLab’s Platform plays a pivotal role in empowering brands to control and manage the Post-Purchase Experience, from delivery Promise expectations, to proactive communicate during shipping, and managing Returns & Exchanges. Our technology enables retailers & brands to build loyalty and optimise the post-purchase journey, increasing Customer Lifetime Value.

As a digital first company, we offer greater flexibility in working location. You may work from one of our offices in London or Munich as well as remotely within the UK or Germany.

This is a 1-year maternity coverage with a potential extension. We are aiming for a start date of 1st of June 2025.

What you can expect:

• Independent Growth: Own the development and continuous improvement of carrier integrations, driving impactful projects that enhance team performance, customer satisfaction, and retailer success.
  • daily sample Tasks:
    • New Carrier Integration/Activation: Overseeing the entire process from initial kickoff communication to documentation creation and final pull request (PR) merge.
    • Alert Management: Managing incoming alerts, including taking ownership of communication with both the customer team and the respective carrier.
    • Status Mapping: Defining and aligning new carrier status codes with our internal status model to ensure consistency and accurate tracking.
• Collaborative Innovation: Work closely with a cross-functional team of business analysts, developers, internal stakeholders, and customers to deliver high-value outcomes.
• Growth & Learning Opportunities: Expand your expertise in logistics, e-commerce, and operational experience management within a fast-paced, technology-driven environment.

What you need to succeed:

• Outcome-Driven Approach: Ability to prioritize and execute work that delivers clear business value, aligning with product and company goals.
• Customer-Centric Curiosity: Proactively engage with customers to understand their setups, validate assumptions, and ensure tailored, high-quality carrier integrations.
• Project Management Skills: Strong capability to manage carrier onboarding and client setups, providing transparent communication and ensuring seamless go-lives.
• Technical & Analytical Strength: Solid understanding of APIs, JSON, and queues — plus hands-on experience with tools like Postman to troubleshoot and improve carrier connections.
• Clear Communication: Fluent, precise English in both written and verbal communication, ensuring clarity across teams and with external partners.

Nice to have:

• Carrier & Logistics Experience: Previous hands-on experience working directly with carriers is a strong advantage.
• Proactive Mindset: Strong self-motivation and a willingness to learn and adapt are highly valued

About parcelLab

We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 550+ brands worldwide, including IKEA, Bose, Puma, Lidl, Farfetch and Nespresso.

With offices in Munich, London and Boston, we have been highlighted by the Financial Times as one of the fastest-growing technology companies in Europe in 2021.

It’s all in a day’s work for us:

• Monitor over six million shipments per day
• Now actively managing operations experiences in 153 countries across the globe
• Send around thirteen million pro-active, personalized, event-driven emails
• Shipping data comes from more than 150+ carriers worldwide, including DHL, FedEx & DPD
• Creating over 40 million reasons for people to fall in love with brands each day

For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.

Perks & Benefits:

🧠 Plenty of room for your own ideas...space to try, fail and learn!

🛳 Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities

🏝 Equipped with the latest MacBook or Windows laptop, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll help cover the costs

🚀 Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning

🧘🏽‍♀️ Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health

🎉 Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites

🌏 Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here!

Equal Opportunities:

parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.

Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.

Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.