parcelLab is the leading post-purchase experience solution, rapidly expanding to bring customers and brands closer together worldwide. We are looking for a full-time Senior Product Owner to join our Product Team.

Our Product team is at the heart of parcelLab’s growth—with our technology being a key competitive advantage, and you’ll play a pivotal role in shaping the experience of world-leading brands.

parcelLab’s Platform plays a pivotal role in empowering brands to control and manage the Post-Purchase Experience, from delivery Promise expectations, to proactive communicate during shipping, and managing Returns & Exchanges. Our technology enables retailers & brands to build loyalty and optimise the post-purchase journey, increasing Customer Lifetime Value.

As a digital first company, we offer greater flexibility in working location. You may work from one of our offices in London or Munich as well as remotely within the UK or Germany.

What you can expect:

• Ownership of a Product Area: Lead the development of new products, features and capabilities within a Product Area that directly influence growth, customer satisfaction and retailer success.
• Collaborative Innovation: Work alongside a passionate, cross-functional team of developers, designers, and stakeholders to drive product outcomes.
• Growth and Learning Opportunities: Thrive in a fast-paced, tech-driven environment that encourages creativity, continuous improvement, and staying at the forefront of eCommerce trends.

What you need to succeed:

• Focus on Outcomes over Output: You will be comfortable identifying and prioritizing work that drives towards our key product outcomes, with a clear Product Team mandate to deliver measurable business value.

• Customer-Centric Mindset & Curiosity: Willingness to leverage face time with customers to learn more about the domain, validate assumptions and dig deeper to build powerful and customer-centric products.
• Strong Product Management Expertise: Proven ability to align initiatives to Company and Business Objectives, identify & validate opportunity hypotheses, and translate customer needs into actionable requirements in our roadmap and backlogs. Data informs your decisions when available, and you actively seek to make more data-driven decisions.
• Collaboration and Communication Skills: Effective cross-functional collaboration with developers, designers, go-to-market teams, and business stakeholders. You are able to clearly articulating the product vision and bring these different audiences on the journey.
• Self-starter: You’re comfortable getting stuck in without hand-holding! While plenty of support is available, you’re happy to act and learn on the go.
• E-commerce Domain Understanding: While not essential, a background understanding of e-commerce, e-commerce logistics, retail, and digital customer experience products would all be helpful to hit the ground running

Nice to have:

[Optional] Experience with Product Led Growth: You’re excited about a Product that is increasingly becoming the growth-engine, helping customers to discovery new capability and realise value earlier in the buying journey!

About parcelLab

We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 550+ brands worldwide, including IKEA, Bose, Puma, Lidl, Farfetch and Nespresso.

With offices in Munich, London and Boston, we have been highlighted by the Financial Times as one of the fastest-growing technology companies in Europe in 2021.

It’s all in a day’s work for us:

• Monitor over six million shipments per day
• Now actively managing operations experiences in 153 countries across the globe
• Send around thirteen million pro-active, personalized, event-driven emails
• Shipping data comes from more than 150+ carriers worldwide, including DHL, FedEx & DPD
• Creating over 40 million reasons for people to fall in love with brands each day

For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.

Perks & Benefits:

🧠 Plenty of room for your own ideas...space to try, fail and learn!

🛳 Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities

🏝 Equipped with the latest MacBook or Windows laptop, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll help cover the costs

🚀 Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning

🧘🏽‍♀️ Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health

🎉 Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites

🌏 Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here!

Equal Opportunities:

parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.

Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.

Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.